Returning Patients
Health Insurance Information
Please bring your My Number Card registered for use as a health insurance card, or your health insurance card. If you have any other medical certificates, such as a Children’s Medical Care Certificate or a Certificate for Designated Intractable Diseases, please bring them as well.
If you use your My Number Card as your health insurance card, you do not need to obtain a Certificate of Eligibility for the High-Cost Medical Expense Benefit.
Our hospital has an online system for verifying insurance eligibility and submitting medical fee claims. With your consent, we can access relevant medical information, including your medication history, when you use your My Number Card as your health insurance card.
We use this information to provide safe, high-quality medical care. We appreciate your cooperation in using your My Number Card as your health insurance card.
Additional Fee for Follow-Up Visits
Our hospital is designated as a Regional Medical Care Support Hospital. Under regulations issued by the Ministry of Health, Labour and Welfare, patients who choose to continue receiving care at our hospital after being formally advised to seek care at another medical institution are required to pay an additional fee for each follow-up visit.
This fee applies to each visit. It also applies when visiting another department within our hospital without an internal referral.
Additional Fee for Each Follow-Up Visit
- Medical services: ¥3,300, including tax
- Dental services: ¥2,090, including tax
- If you return after your treatment has been completed or discontinued, your visit will be treated as a first-time consultation. If you do not have a written referral, the additional fee for an initial consultation will apply.
Follow-Up Visit Process
- Returning Patients with an Appointment
- Patients without Appointments
- Patients Without a Patient ID Card or Appointment Slip
Returning Patients with Appointments
What to Bring
- My Number Card or Eligibility Confirmation Certificate
- Please bring this to every visit.
Public Medical Subsidy Certificate, such as a Children’s Medical Care Certificate or Certificate for Designated Intractable Diseases - Appointment Slip
- Patient ID Card
Visit Process
Print Your Reception Slip
Please print your reception slip at 1F Returning Patient & Appointment Check-in Kiosk.
To check in, scan the barcode on your appointment slip or insert your patient ID card.
Insurance Verification
Hold your My Number Card over the facial-recognition card reader.
Card readers are located:
Beside the escalator on the 1st floor
At the Insurance Reception, Counter 9
At Reception, Counter 3 on the 2nd floor
Please present your Eligibility Confirmation Certificate or Public Medical Subsidy Certificate at the Insurance Reception, Counter 9.
Consultation and Examinations
If you have an examination or procedure form for your next visit, please submit it at the appropriate examination reception desk and complete your examinations first.
Please submit your outpatient appointment slip to the appropriate block reception desk or department reception desk, and then wait outside the consultation room.
- Please make sure to submit your appointment slip so that we can confirm your arrival.
- If you have forgotten your outpatient appointment slip, please present your reception slip instead.
Payment Check-in
After completing all consultations and examinations, please obtain a payment queue number ticket from the Payment Reception at Counter 12.
Payment
You may make your payment when your number appears on the monitor above the automatic payment machines.
- Numbers displayed in red: Pay at an automatic payment machine.
- Numbers displayed in blue: Pay at the Cashier at Counter 7.
If a medication number is printed on the right-hand side of your receipt, please proceed to the Pharmacy Counter at Counter 24.
Prescription Pickup
Prescriptions are issued at the Pharmacy Counter at Counter 24. Please remember to collect your prescription before leaving.
Patients without Appointments
What to Bring
- My Number Card or Eligibility Confirmation Certificate
- Please bring this to every visit.
Public Medical Subsidy Certificate, such as a Children’s Medical Care Certificate or Certificate for Designated Intractable Diseases
Visit Process
Print Your Reception Slip
Select your department, doctor, and time slot at the 1F returning patient check-in kiosk and print your registration slip.
- Once a time slot is full, it can no longer be selected. In that case, please come to Counter ⑤ (Returning Patient Reception).
Insurance Verification
Hold your My Number Card over the facial-recognition card reader.
Card readers are located:
Beside the escalator on the 1st floor
At the Insurance Reception, Counter 9
At Reception, Counter 3 on the 2nd floor
Please present your Eligibility Confirmation Certificate or Public Medical Subsidy Certificate at the Insurance Reception, Counter 9.
Consultation and Examinations
If you have a treatment/test slip for your next visit, please submit it to the relevant test reception desk and have your tests done first. Then present your registration slip at the block reception or your department’s reception desk for your pre-consultation interview.
Payment Check-in
After completing all consultations and examinations, please obtain a payment queue number ticket from the Payment Reception at Counter 12.
Payment
You may make your payment when your number appears on the monitor above the automatic payment machines.
- Numbers displayed in red: Pay at an automatic payment machine.
- Numbers displayed in blue: Pay at the Cashier at Counter 7.
If a medication number is printed on the right-hand side of your receipt, please proceed to the Pharmacy Counter at Counter 24.
Prescription Pickup
Prescriptions are issued at the Pharmacy Counter at Counter 24. Please remember to collect your prescription before leaving.
Patients Without a Patient ID Card or Appointment Slip
What to Bring
- My Number Card or Eligibility Confirmation Certificate
- Please bring this to every visit.
Public Medical Subsidy Certificate, such as a Children’s Medical Care Certificate or Certificate for Designated Intractable Diseases
Visit Process
Print Your Reception Slip
⑤ Please come to the Returning Patient Reception Counter.
Insurance Verification
Hold your My Number Card over the facial-recognition card reader.
Card readers are located:
Beside the escalator on the 1st floor
At the Insurance Reception, Counter 9
At Reception, Counter 3 on the 2nd floor
Please present your Eligibility Confirmation Certificate or Public Medical Subsidy Certificate at the Insurance Reception, Counter 9.
Consultation and Examinations
If you have a treatment/test slip for your next visit, please submit it to the relevant test reception desk and have your tests done first. Then present your registration slip at the block reception or your department’s reception desk for your pre-consultation interview.
Payment Check-in
After completing all consultations and examinations, please obtain a payment queue number ticket from the Payment Reception at Counter 12.
Payment
You may make your payment when your number appears on the monitor above the automatic payment machines.
- Numbers displayed in red: Pay at an automatic payment machine.
- Numbers displayed in blue: Pay at the Cashier at Counter 7.
If a medication number is printed on the right-hand side of your receipt, please proceed to the Pharmacy Counter at Counter 24.
Prescription Pickup
Prescriptions are issued at the Pharmacy Counter at Counter 24. Please remember to collect your prescription before leaving.
Patient & Visitor Guide