Message from the Hospital Director
Providing the Best Possible Healthcare in Close Partnership with Our Community
Yao Tokushukai General Hospital opened in Kyuhoji, Yao, on July 1, 1978, and relocated to its newly constructed facility in Wakakusa-cho in 2009.
Since its establishment, the hospital has worked to contribute to community healthcare, with a particular focus on emergency medicine, guided by the Tokushukai philosophy that “All lives are equally precious.”
Our staff will continue working to contribute to community healthcare and medical research, educate the next generation of healthcare professionals, and strengthen the operational foundations needed to sustain healthcare services in our community.
We sincerely appreciate the continued guidance and support of everyone involved.
Philosophy and Basic Policies
Philosophy
A hospital where patients can confidently entrust us with their lives
A hospital that protects health and supports daily living※
A hospital that respects patients’ rights and dignity
- We respect every patient’s rights, including the right to participate in decisions about their medical care and the right to privacy.
Basic Policies
We provide emergency medical care 24 hours a day, 365 days a year.
- We strive to remain accessible and responsive to the needs of our community.
We do not accept gifts of any kind from patients.
- We provide fair and equitable medical care to every patient.
We continuously strive to improve our clinical skills and professional standards of care.
Patient Rights and Responsibilities
Patient Rights
- You have the right to receive safe, high-quality healthcare without discrimination.
- You have the right to receive an explanation of the medical services provided and their expected outcomes.
- You have the right to make decisions about your medical care and, to the extent permitted by law, to refuse treatment that you do not wish to receive.
- You have the right to seek a second opinion when considering treatment options.
- If you are unconscious or unable to make decisions for yourself, a legally authorized representative may exercise these rights on your behalf.
- You have the right to receive care that is consistent with your advance directives.
- You have the right to report pain and other symptoms.
- You have the right to receive continuous and coordinated care.
- You have the right to privacy and to be treated with dignity.
- You have the right to request access to your medical records and receive sufficient information about your health.
- You have the right to receive health information and participate in health education programs and lectures.
- You have the right to receive care that takes your quality of life and living environment into consideration.
- You have the right to receive care in a safe hospital environment.
- You have the right to decline participation in medical or clinical research.
- You have the right to receive information about the cost of your medical care.
- You have the right to receive care that respects your culture and personal values.
- You have the right to seek consultation regarding your treatment, care, ethical concerns, or differences of opinion.
Patient Responsibilities
To help us provide safe and effective care, we kindly ask patients to:
- Provide accurate and honest information about your medical condition and personal information relevant to your care.
- Follow the agreed treatment plan and inform hospital staff of any physical or psychological changes or problems that occur during treatment.
- Ask questions whenever anything is unclear.
- Follow hospital rules and help us maintain a safe and comfortable healthcare environment.
- Promptly speak to hospital staff if you have questions about health insurance procedures or payment arrangements.
- Pay your medical expenses appropriately.
Ethical Guidelines for Clinical Research
Our hospital follows the Ethical Guidelines for Clinical Research established by the Ministry of Health, Labour and Welfare.
Hospital Overview
| Established |
July 1, 1978 |
|---|---|
| Hospital Director |
Hiromasa Harada, M.D. |
| Number of Employees |
1,047 as of January 2024 |
| Clinical Departments |
Internal Medicine; Pulmonology; Cardiology; Gastroenterology; Hepatology; Diabetes and Metabolism; Palliative Care Medicine; Medical Oncology; Endocrinology; Neurology; Psychosomatic Medicine; Psychiatry; Rheumatology; Vascular and Dialysis Medicine; Nephrology; Dermatology; Pediatrics; Emergency Medicine; Radiology; General Surgery; Thoracic Surgery; Orthopedic Surgery; Neurosurgery; Cardiovascular Surgery; Liver Surgery; Plastic and Reconstructive Surgery; Breast Surgery; Pediatric Surgery; Urology; Ophthalmology; Anesthesiology; Dentistry and Oral & Maxillofacial Surgery; Otolaryngology; Gynecology; Diagnostic Pathology; Rehabilitation Medicine |
| Affiliated Facilities |
Yao Tokushuen Geriatric Health Services Facility; Yorokobi Home-Visit Nursing Station; Raffine-no-Sato Serviced Senior Housing; Raffine Care Center; Yao Tokushukai Care Center; Kyuhoji Ai-no-Sato Special Nursing Home for the Elderly |
| Average Daily Outpatients |
828 in FY2024 |
| Average Daily Inpatients |
406 in FY2024 |
| Number of Beds |
475 |
JCI Authorization
Notice of JCI Certification Renewal at Yao Tokushukai General Hospital
We are pleased to announce that on December 1, 2023, Yao Tokushukai General Hospital successfully renewed its Joint Commission International (JCI) accreditation, which is the most rigorous medical facility evaluation organization in the world.
JCI was established in 1994 as the international division of the U.S.-based healthcare facility evaluation organization, the Joint Commission. Currently, approximately 1,000 healthcare institutions in more than 70 countries are accredited. The headquarters is in Chicago, with branches in Milan, Dubai, and Singapore. JCI is a globally trusted non-profit organization. It sets the most stringent standards to maintain healthcare quality and patient safety, and its accreditation criteria are highly regarded worldwide.
JCI accreditation renewal reviews are conducted every three years, and the evaluation criteria become even stricter with each renewal. This process ensures that healthcare facilities must continually meet the world’s cutting-edge standards.
During the renewal evaluation, a wide range of criteria, including patient safety, infection control, facility management, and collaboration among medical teams, were rigorously assessed. Our entire staff worked together to meet these standards, allowing us to receive international recognition once again. The renewal of our certification demonstrates that we continue to provide high-quality healthcare and patient safety, while striving for ongoing improvement.
Yao Tokushukai General Hospital will continue to aim to maintain a medical environment where we can provide safety and trust to our patients as a leader in regional healthcare.
For inquiries regarding our JCI certification
Quality Management Office: 072-989-1070
Email：yao-jci@tokushukai.jp
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