For First-time Patients
Health Insurance Information
Please bring your My Number Card registered for use as a health insurance card, or your health insurance card. If you have any other medical certificates, such as a Children’s Medical Care Certificate or a Certificate for Designated Intractable Diseases, please bring them as well.
If you use your My Number Card as your health insurance card, you do not need to obtain a Certificate of Eligibility for the High-Cost Medical Expense Benefit.
Our hospital has an online system for verifying insurance eligibility and submitting medical fee claims. With your consent, we can access relevant medical information, including your medication history, when you use your My Number Card as your health insurance card.
We use this information to provide safe, high-quality medical care. We appreciate your cooperation in using your My Number Card as your health insurance card.
Who Is Considered a First-Time Patient?
- Patients visiting our hospital for the first time
- Patients returning after their previous treatment was completed or discontinued
Additional Fee for Patients Without a Referral
Our hospital is designated as a Regional Medical Care Support Hospital. Under regulations issued by the Ministry of Health, Labour and Welfare, patients who visit our hospital without a written referral from another hospital or clinic are required to pay an additional fee for their initial consultation.
- Medical services: ¥7,700, including tax
- Dental services: ¥5,500, including tax
What to Bring
- Saturday afternoons, Sundays, national holidays, and the year-end and New Year holidays (December 31–January 3)
- Morning reception for Orthopedic Surgery, Urology, Dermatology, Gynecology, General Surgery, Pediatric Surgery, and Otolaryngology (ENT) closes at 11:30 a.m.
- Evening reception for General Surgery and Orthopedic Surgery closes at 6:30 p.m.
Reception Location
After entering the main lobby, please proceed to the General Reception Desk on the 1st floor, located on your left.
Visit Process
First-Time Reception
If you do not have a referral letter
Please check in at the “First-Time Reception” at Counter 4.
If you have a referral letter
Please check in at the “Referral Reception” at Counter 3.
Reception and Insurance Verification
Please present your My Number Card, Eligibility Confirmation Certificate, or Public Medical Subsidy Certificate at the reception desk and complete the Patient Registration Form.
You will receive a patient ID card, reception slip, and medical questionnaire. Please complete the questionnaire.
Consultation and Examinations
Please submit your reception slip and completed medical questionnaire to the appropriate block reception desk or department reception desk.
After the initial assessment, please wait outside the consultation room. When your name is called by the doctor, please enter the room.
If the doctor orders any examinations or tests, please speak to the staff at the block reception desk or department reception desk. Please also inform the staff when you return after completing your examinations.
Payment Check-in
After completing all consultations and examinations, please obtain a payment queue number ticket from the Payment Reception at Counter 12.
Payment
You may make your payment when your number appears on the monitor above the automatic payment machines.
- Numbers displayed in red: Pay at an automatic payment machine.
- Numbers displayed in blue: Pay at the Cashier at Counter 7.
If a medication number is printed on the right-hand side of your receipt, please proceed to the Pharmacy Counter at Counter 24.
Prescription Pickup
Prescriptions are issued at the Pharmacy Counter at Counter 24. Please remember to collect your prescription before leaving.
Payment Check-in Process
Hold the barcode on your reception slip over the barcode scanner.
Place your reception slip under the barcode scanner.
A payment queue number ticket will be printed. Tear it off along the perforated edge and keep it with you.
A payment queue number ticket will be printed. Tear it off along the perforated edge and keep it with you.
Please wait until your number appears on the payment monitor. You will be called when it is your turn.
Please wait until your number appears on the payment monitor. You will be called when it is your turn.
Patient & Visitor Guide