Hospital Admission and Visiting Information
We understand that hospitalization can be a worrying time for both patients and their families. We sincerely hope that you will recover and return home as soon as possible.
Before admission, we would like patients and their families to understand the role of our hospital. As a designated emergency hospital, we care for many patients requiring acute inpatient treatment and make every effort to ensure that beds remain available for emergency admissions at all times.
Depending on your condition and progress, we may therefore ask you to transition to home-based care or transfer to a hospital that provides long-term or chronic-phase care. We appreciate your understanding and cooperation as we work to provide care to all patients who need it.
Hospital Admission Information
Admission Procedures: On the Day of Admission
On the day of admission, please complete and sign or stamp the required admission documents. Bring your patient ID card and all other required documents, and complete the admission procedure at the Inpatient Reception by the designated time.
What to Bring for Your Hospital Stay
Documents and Identification
Please present the following at the reception desk: your My Number health insurance card (Myna Insurance Card) or Eligibility Certificate, any medical benefit certificates or Long-Term Care Insurance card (if applicable), the Admission Application and Consent Form, the Admission Guide, your personal seal (inkan), and your patient ID card.
Inpatient Set Rental Service
We offer an inpatient set rental service that can be rented on a daily basis.
Daily Essentials
- Hospital gowns are available for rent at 250 yen per day. They are changed three times a week during summer and twice a week during winter.
- On the day of admission, please complete and submit the Hospital Gown Rental Consent Form.
Please bring only essential items and clearly label all belongings with your name. - As you will be sharing the hospital environment with other patients, please keep your belongings organized and avoid inconveniencing others.
- Sleepwear can also be rented on its own through the Inpatient Set Rental Service.
If you do not have any, a convenience store is located on the 1st floor.
Items to bring as needed
Tissues, wet wipes, electric shaver, face masks
Hospital Charges
- In addition to the co-payment set under your health insurance plan, you will be charged a standard meal fee set uniformly by national regulations.
- Please note that consumption tax is charged separately on fees not covered by health insurance (e.g., private room charges and document fees).
- Patients using a private room will be charged the following additional fee per day. All charges are calculated from midnight (12:00 a.m.), so a one-night stay is charged as two days.
| Room typeDaily charge Private room |
¥8,800 per day |
|---|---|
| Larger private room |
¥9,900 per day |
- As a designated emergency hospital, we must keep private rooms available for the emergency admission and treatment of critically ill patients. For this reason, after you have been admitted to a private room, you may be asked to move to another room depending on your condition.
Payment of Hospital Charges
- Hospital charges are calculated at the end of each month and billed on or after the 10th of the following month.
- Patients not staying in private rooms are billed once a month.
Patients staying in private rooms are billed twice a month. - First billing: Charges are calculated through the 15th and billed on or after the 20th.
- Second billing: Charges are calculated through the end of the month and billed on or after the 10th of the following month.
- Your bill will be delivered to your hospital room. Please pay at the Inpatient Reception on the 1st floor within five days of receiving it.
- Payment Hours
Monday–Saturday: 9:00 a.m.–5:00 p.m.
Sundays and national holidays: 9:00 a.m.–5:00 p.m.
Outside these hours, payments are handled at the Front Desk on the 1st floor.
- Patients being discharged will receive their final bill at discharge.
- If the bill cannot be finalized by the time of discharge, we will contact you at a later date.
- No admission deposit is required.
Guidelines During Your Hospital Stay
During your stay, please observe the following rules and follow the instructions of your doctor and nurses so that you and all other patients can receive treatment comfortably and without disruption.
- Consult a nurse before using any electrical appliances not provided by the hospital.
- Please use earphones when watching television or listening to the radio, CDs, or other audio so that you do not disturb other patients.
- Bringing alcoholic beverages into the hospital and consuming alcohol are prohibited.
- Smoking is prohibited throughout the hospital. We recommend that patients who smoke consider quitting.
- Avoid bringing valuables whenever possible. Please take particular care of cash and other valuable items. The hospital cannot provide compensation for lost or stolen property.
- You must obtain permission from your attending physician before leaving the hospital temporarily or staying away overnight. Please speak to your nurse.
- If you damage hospital windows, equipment, or other property, you may be charged for the cost of repair or replacement.
- Please avoid calling hospitalized patients except in emergencies, particularly after 9:00 p.m. Mobile phones must be set to silent mode and used with consideration for others.
- Gifts, gratuities, or other personal favors for hospital staff are strictly declined.
- Patients who do not follow these guidelines and disrupt hospital operations may be required to leave the hospital.
Meals
Our dietitians plan each meal with appropriate nutritional and energy requirements.
MealTime
| Breakfast |
8:00 a.m. |
|---|---|
| Lunch |
12:15 p.m. |
| Dinner |
6:15 p.m. |
Nursing Care
Our nursing staff provide attentive care according to each patient’s individual condition and needs. If you have any concerns or require assistance, please do not hesitate to speak to us.
Requests for Medical Certificates and Other Documents
If you require a medical certificate or any other document, please submit your request as early as possible. The prescribed document fee will apply.
Information About Your Medical Condition
Information about a patient’s medical condition will be provided by the doctor directly to the patient or the patient’s family.
We may not be able to accommodate requests made at short notice because the doctor may be performing surgery, a procedure, or other clinical duties. If you would like an explanation of the patient’s condition, please inform the nurse in charge in advance.
- We cannot provide information about a patient’s diagnosis or condition by telephone.
- We cannot provide medical information directly to relatives, employers, acquaintances, or friends. The patient or the patient’s family should provide this information to them.
Discharge and Transfer to Another Hospital
Our hospital is an acute care hospital, providing both advanced and general acute care. The key role of an acute care hospital is to accept patients brought in by ambulance and those who require surgery, specialized testing, or intensive treatment, and to provide care during the acute phase of illness.
Once your condition has stabilized through treatment and advanced, specialized acute care is no longer required, your doctor will authorize your discharge (discharge order). A discharge authorization does not mean that all treatment and recovery is complete. It means you are ready to move from acute treatment to the recovery stage.
Depending on your condition, we will discuss the following options with you:
- Returning home, using long-term care services as needed
- Transfer to a convalescent rehabilitation hospital
- Transfer to a local medical institution for continued inpatient treatment
- Care in a nursing or residential care facility
Patients returning home are asked to leave the hospital by 10:00 a.m. on the designated date. Patients who are unable to return home or to their care facility right away after completing treatment with us will be asked to transfer to another hospital. This allows us to keep beds available for new emergency admissions.
Patients brought in by ambulance who do not need hospitalization but cannot manage at home, or whose condition can be treated at another hospital, may also be transferred on the day of admission or within three days.
Examples of Transfers
- Inpatient treatment is no longer needed, but living at home is difficult
- Rest is the main form of treatment
- Your condition can be managed at another medical institution
- Acute treatment has reached a stable point:
Transfer to a hospital with medical and care services better suited to rehabilitation and convalescence
Choosing a Hospital or Facility
- Based on your doctor’s assessment, we will recommend a hospital or facility suited to your condition.
- To ensure a smooth transfer, we may first suggest hospitals we work closely with.
- Please note that we may not always be able to accommodate your preferences regarding where you are transferred.
- Where there are several candidate hospitals, we ask that you accept the one that can admit you soonest, based on bed availability and other factors.
Transportation
- Depending on the situation, a nursing care taxi or our hospital’s ambulance will be used.
- As a rule, a family member is asked to accompany the patient during transport.
- Nursing care taxi fares are the responsibility of the patient.
We kindly ask for your understanding and cooperation with early discharge and transfer so that we can continue to accept patients in need of acute care.
In some cases, we begin discussing discharge or transfer plans with you from the time of admission.
Please feel free to consult a nurse or medical social worker with any questions or concerns.
Visiting Information
Visiting time: Up to 30 minutes per visit
Please limit each visit to 30 minutes.
Monday–Friday
| General Ward | 1:30 p.m.–6:00 p.m. |
|---|---|
| HCU — High Care Unit | 1:30 p.m.–4:30 p.m. and 5:00 p.m.–6:00 p.m. |
| ICU — Intensive Care Unit | 2:00 p.m.–3:00 p.m. and 7:00 p.m.–8:00 p.m. |
Saturdays, Sundays and Holidays
| General Ward | 1:30 p.m.–5:00 p.m. |
|---|---|
| HCU — High Care Unit | 1:30 p.m.–4:30 p.m. |
| ICU — Intensive Care Unit | 2:00 p.m.–3:00 p.m. |
Staying with a Patient
In special circumstances, a family member may be permitted to stay with the patient with the attending physician’s approval.
In such cases, a Family Attendant Permission Request must be submitted.
Visitor Limits
Up to three visitors are permitted. In shared rooms and the ICU, no more than two visitors may enter at one time.
- If your group exceeds the visitor limit, please take turns visiting the patient.
Important Information
- Please do not visit if you have cold symptoms or are otherwise feeling unwell.
- Please sanitize your hands and wear a non-woven face mask while visiting.